A+ for Telus on the Wireless Code ‘Report Card’

As a Telus dealer, we know all about the Wireless Code, and the many changes it implemented in cellular contracts. However, as a consumer, you may not be aware of the Code and how it impacts your cellular service.  As the Code has once again become a news item, it seems a good time to discuss it and what it means for you.

The CRTC created the Wireless Code in an effort to better regulate the relationship between cellular users and providers.  It was introduced in December of 2013 to new contracts.  Further, it will apply to all contracts, regardless of signing date, as of June 3, 2015. Consumers likely will have noticed some of the following key changes:[1]

  • Cancellation fees prohibited after two years;
  • Roaming notifications, including rates;
  • Limit of $100 for data roaming per month, unless customer consents to more charges;
  • Devices must be available to unlock.

While these are some of the more obvious amendments, there are many other changes to how cellular providers interact with their customers. The primary focus of these changes being the protection of consumers from contractual unfairness and high fees or penalties.

Recently, the CRTC implemented a ‘report card’ to assess the progress of implementation for the Wireless Code.[2]  This report contains an outline of the requirements, and those who have failed to meet them.

This report is valuable to consumers in terms of understanding what providers have made the Wireless Code a priority.  For example, presently Telus is the only major service provider who is fully compliant with the Wireless Code.[3] Further, it grants an easy to read checklist of the primary points of the Wireless Code, which is rather long and may be somewhat confusing for those unfamiliar with cellular contracts.

As mentioned above, the Code will require full compliance for all contracts as of next summer. It will be interesting to see if compliance is achieved for all providers before then. Further, it is important to spread the word on these changes to those who will be affected by the Code within the next year.

For more information on the code, visit the CRTC website.

Questions? We are happy to answer any questions you may have!


[1] http://www.crtc.gc.ca/eng/info_sht/t14.htm

[2] http://www.crtc.gc.ca/eng/publications/reports/rp140918.pdf

[3] http://www.techvibes.com/blog/crtc-issues-first-wireless-code-report-card-2014-09-19